Privacy Policy

Last updated: 22 October 2026

This policy explains how Calmer AI Solutions ("we", "us") handles information when we build and run workflow automations for ourselves and our clients, including the automations that connect to Google accounts through our app. Calmer AI Solutions is run by Peter Norris in Knysna, South Africa.

What the automations access

With the account owner's permission, our automations may access:

• Gmail: to read incoming messages, and to create draft replies or send internal notification emails.
• Google Sheets: to read and update spreadsheets used to track tasks, leads, exhibitors and email logs.
• Google Drive: to create folders and save files, such as email attachments, into them.
• Google Calendar: to add reminder events.
• Google Tasks: to create and update task items.

Each automation only uses the access it needs for its specific job. The account owner chooses what to allow on Google's sign-in screen, and can remove access at any time.

How the information is used

• Only to carry out the automation the account owner asked for, for example drafting a reply, updating a row in a sheet or adding a calendar reminder.
• Some email or text content may be sent to an AI service (Anthropic's Claude) to classify a message or write a draft. That content is used only to produce the result for that automation.
• We do not sell, rent or share Google user data with anyone, and we do not use it for advertising.
• We do not use Google user data to train AI models.

Google API Services User Data Policy

Our use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.

Where information is stored

Automations run on a private n8n server managed by Calmer AI Solutions. Sign-in tokens are stored encrypted on that server. Information the automation writes, such as spreadsheet rows and drafts, stays in the account owner's own Google account. Run history kept on the server is used only to check that automations are working and to fix problems.

Keeping and deleting information

We keep information only as long as it is needed to run and support the automation. When an automation is switched off or a client asks us to, we remove its stored sign-in and delete related run history from our server. You can remove our access to your Google account at any time at myaccount.google.com/permissions.

Your rights

Under South Africa's Protection of Personal Information Act (POPIA), you can ask what personal information we hold about you, ask us to correct or delete it, or object to how it is used. Contact us using the details below.

Contact

Peter Norris, Calmer AI Solutions
Email: peternorris2007@gmail.com
Knysna, Western Cape, South Africa

Changes to this policy

If we change this policy, we will update the date at the top of this page.